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Welcome to Unbound Support

This section covers the most common questions and issues users run into.

Data Retention

How long Unbound keeps what it records, and what you can delete

Find Your API Key

Learn where to find and manage your Unbound API key

API Key Not Working?

Fix invalid key errors and connection issues

Login Issues

Troubleshoot login, SSO, and authentication errors

Credits & Billing

Why a budget or spend limit blocked you, and how to get unblocked

Claude Code Errors

Fix common Claude Code CLI integration issues

Roo Code Errors

Troubleshoot Roo Code integration problems

Usage Not Showing Up

Work out why a developer’s activity never reaches the dashboard

Policy Not Blocking

A policy is configured but an action still went through

CLI Path Conflicts

When another program on your PATH owns the unbound command

FAQs

Browse frequently asked questions

Dashboard Reference

Every page of the dashboard: where it is, who can open it, what is on it, and what each control does

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Still Need Help?

If your issue isn’t covered here, email support@unboundsecurity.ai. Include:
  • Your email address associated with your Unbound account
  • A screenshot of the error message
  • The tool you’re using (Claude Code, Roo Code, Cursor, etc.)
  • The output of unbound doctor, if the problem is on your machine
  • A brief description of what you were trying to do