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How Credits Work in Unbound

Unbound uses a credit-based system for API usage. Each API request consumes credits based on:
  • The model used (e.g., Claude Opus costs more than Claude Haiku)
  • The number of tokens processed (input + output)

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When Do Credits Reset?

Credits reset on the 1st of every calendar month. Your monthly allocation is refreshed automatically. There is no manual reset option.

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How to View Your Usage

1

Log in to your Unbound dashboard

Go to gateway.getunbound.ai or your custom domain.
2

Navigate to usage analytics

Click Home in the sidebar, or go to Analytics → Overview for detailed breakdowns.
3

Review your usage

You’ll see analytics including:
  • Total spend
  • Number of requests
  • Token consumption
  • Per-model breakdown
4

Filter by date

Use the date filters to view usage for specific time periods. For monthly usage, select the current calendar month range.
Unbound provides deep usage insights at user, team, and department levels. Organization admins can see usage breakdowns for each team member.

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”Application Credits Not Available” Error (402)

This error means your account has run out of credits for the current billing period. How to resolve:
  1. Use a free-tier model — Some models don’t consume credits. Check the Models page for free-tier options
  2. Contact your administrator — Ask them to add more credits or increase the monthly budget
  3. Wait for reset — Credits automatically refresh on the 1st of next month
A 402 error does NOT mean your API key is invalid. Your key is fine — you’ve simply used all your credits.

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How to Set or Adjust a Monthly Budget

Organization administrators can set and modify budgets:
1

Go to Settings

Click Settings in the left sidebar (Admin only).
2

Navigate to budget configuration

Find the budget section.
3

Set your monthly budget

Enter the desired amount in USD.
4

Save your changes

Click Save to apply the new budget.
You can also manage per-user budgets from the Users page by selecting a user and adjusting their individual allocation.

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”You Are Not Authorized to Make Changes for Both Budget and Models”

This error appears when you don’t have admin permissions. Who can modify budgets and models:
  • Organization administrators only
What to do: Contact your organization administrator to make these changes on your behalf.

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Usage Limits

Usage limits can be configured at multiple levels by your organization administrator:
  • Per tool — Monthly budget cap on each connected tool
  • Per user — Individual user spending limits
  • Per model — Restrict which models are available
If you’re hitting a limit unexpectedly, check with your admin about your current allocation.

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Invoices and Billing

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Where to find invoices

Invoices are available in the Billing section of your dashboard sidebar (Admin access required).

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Auto top-up

For auto top-up configuration, go to Billing → Payment Settings or contact your account manager for enterprise billing arrangements.

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Can’t find invoices?

If you cannot locate invoices in the UI, contact support with your organization name and we’ll provide invoice history directly.

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Free Trial / Free Credits

If you’d like to try Unbound before committing, contact our sales team to discuss trial options and free credits for evaluation.